Refund and cancellation policy

Your rights come first

This commercial policy does not remove statutory cancellation rights or remedies for a faulty or misdescribed service. Where applicable law requires a refund, those rights take priority. Starting to use the service does not, by itself, remove mandatory rights.

Subscription payments

Under our existing commercial policy, subscription fees are generally non-refundable once the billing period has started, except where the law requires otherwise or a refund is approved after review. Contact support if you believe a payment is incorrect or the service was not provided as described.

Cancelling renewal

Use the subscription controls in Account to cancel renewal. Review the effective date shown before confirming. Cancellation prevents the next renewal according to the account’s displayed terms; it does not automatically refund an earlier payment. If you cannot access those controls, contact support.

Credit purchases and tool charges

Purchased credit top-ups are generally non-refundable once applied, subject to your legal rights and review of an incorrect payment. A disputed tool execution charge is separate from a payment refund: use Wallet to report an incorrect credit charge and include the execution reference.

A credit adjustment returns credits to the workspace when approved. It is not a refund of money to your payment method.

Requesting a payment refund

Email support@ali-pro.com from your account email if possible. Include your account email, payment or invoice reference, payment date, amount and a brief explanation. Do not include full card details. If exercising a statutory cancellation right, clearly state that you wish to cancel the relevant order.

Requests are reviewed against the payment record, service issue and applicable rights. We will communicate the outcome and, if a refund is approved, the amount and relevant processing information. A submitted request is not automatic approval.

Accidental or duplicate payments

Contact support promptly with both payment references if you believe you were charged twice, or explain an accidental purchase. Avoid submitting repeated checkout attempts while a payment is still processing.

Company details

Ali Pro is operated by Ali Pro Ltd, UK.

For service, billing and refund requests, contact support@ali-pro.com. The refund policy explains how requests are reviewed.