Delete your Ali Pro account

How to request deletion

1. Sign in to your account settings on the website and open Security → Delete account. In the mobile app, open Account → Delete account.
2. Read the removal and retention notice. Confirm your current password, type DELETE and acknowledge the notice.
3. Submit the request. Account access ends when the request is accepted. Keep the deletion receipt to check when removal completes.

You do not need the app installed. If you cannot sign in or prefer assistance, email support@ali-pro.com to request account deletion. Identify the Ali Pro account email. We verify ownership before deleting an account; never send your password.

Before deleting

Download work you want to keep. Resolve running AI tasks, active subscriptions, open checkouts, outstanding invoices and pending credit or refund requests first. Contact support if something is stuck.

Deleting your account does not cancel a subscription, charge money or issue a refund. You lose access to unused credits. The account cannot be restored through normal account controls. Uninstalling the app does not delete your account.

What is deleted

Prompts, results, uploaded files, photos, Saved Work, workflows and preferences are removed from the live service. Sign-in access is revoked immediately on acceptance. Interrupted removal retries automatically; your receipt confirms completion.

Files you exported to your device or another service remain under your control. Provider-held copies follow the relevant provider arrangements described in our privacy policy.

What is retained, and for how long

• Financial records: billing, wallet, refund and financial audit records, including identifiers needed to explain them, remain for seven years after the relevant accounting or tax period ends. An unresolved dispute, investigation or required hold can extend retention.
• Restricted account identifiers: the account email, account ID and billing identifiers remain for financial reconciliation, fraud prevention and deletion evidence. Reuse of the email requires support review.
• Operational records: content-free execution metadata remains for up to 365 days from the run, except required refund evidence. Login-attempt records expire after 60 days, routine application logs after 14 days and processed raw billing webhooks normally after 90 days, except unresolved billing-review evidence.
• Backups: deployment database backups older than 14 days are rotated during deployments and can remain longer between deployments. Hosting backups follow the hosting backup schedule; contact support for details. Recorded deletions must be reapplied before a restored service resumes.

Delete selected data and keep your account

Use the available delete actions for items in Saved Work, or ask support to delete specified data. Tell us which data you mean and identify your account. We verify ownership and explain any required retention before handling the request.